I have a lost luggage question.?
I flew from CDG to JFK and only one out of two of my bags arrived with me. I wasn't able to file anything with Air France at JFK because I had a connecting flight that I had to immediately leave to catch. Even though I bought the connecting flight on a separate ticket, the Air France counterperson told me to file with JetBlue when I arrived at my final destination. So I went to the JetBlue counter to check in for my flight and they told me there they are not responsible for getting my luggage to me. Air France is responsible (what I assumed was the case in the first place.)
I called Air France and made a claim which for over 24 hours now is "processing" and has not been looked at because it is a "courtesy claim" and they are no longer responsible for my luggage. They said by leaving JFK I waived Air France's liability for my luggage.
At this point I don't care if they deliver it to me. I just want to know where my luggage is!
Can anyone offer some advice on the matter?
First a couple questions, you state that you had a connecting flight. I am assuming that these two tickets were not bught together as a connecting flight. If this is the case and the baggage was lost while flying on the Air France leg then they are technically liable/responsible for your lost luggage because if you had to physically check in your checked luggage for your connecting flight then that means that there is proof as to which leg it was lost on. That being said, ideally when you notice that you have luggage missing most airlines require that you file a missing baggage report before leaving the airport.
I would say that there might be a couple of things you could try. Assuming you have the claim ticket for your missing bag I would say try calling Air France again and explain the situation that you did not have time to file a claim before your connecting flight (state times of arrival and departures of both flight, was the AF flight late getting in?), and explain how the person at the Air France counter stated that you could file at your final destination (although this sounds more like they didn't want to do their job). Also, I would say try calling customer services at JFK and see if there is someone from that end that can help you either in checking if the bag finally arrived on another flight or if they can help you with your claim issues. They might also be able to help you in gathering information if delays played a part in why you didn't have time to file a claim before departing on your connecting flight.
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